Refund and Returns Policy
Overview
Returns & Refund Policy
We want you to feel confident with your purchase. Please note:
- Colour rings are non-returnable.
- Refunds are available for unused goods returned within 28 days of purchase (exchanges are not offered).
- Returned items must be in resale condition: tags, ties, and packaging intact.
- Products that have been worn, altered, coloured, or tampered with will not be accepted.
Important Aftercare Notice:
- Hair extensions are a natural product and require professional aftercare.
- We strongly advise against exposure to chlorine, sea water, steam rooms, saunas, and chemical-based sun creams, as these may cause discolouration or damage.
- Use of hair dyes, toners, colour-depositing shampoos, or products not recommended in our aftercare guide will void your warranty.
Warranty
- We offer a 30-day warranty against manufacturing faults, starting from the date of delivery.
- Warranty claims must be submitted in writing within 24 hours of identifying the fault.
- Products must be returned in full for investigation (images alone are not sufficient).
- If a manufacturing fault is confirmed, a replacement will be offered. Refunds are only provided if a replacement is unavailable.
Limitation of Liability
To the maximum extent permitted by law, [Luxury Co. Hair] is not liable for:
- Losses relating to business, profit, or goodwill.
- Damage caused by failure to follow aftercare instructions.
- Changes in colour, texture, or performance due to chemical exposure or improper maintenance.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Company Information
[Luxury Co. Hair]
Registered in England & Wales
[Registered Address]
Email: [luxurycohair@hotmail.com]
Website: [www.luxurycohair.com]