Delivery Information
- Royal Mail: Orders placed before 1:00 pm (Monday–Friday) will be dispatched for next-day delivery.
- Evri: Orders placed before 12:00 pm (Monday–Friday) will be dispatched for next-day delivery.
- InPost: Orders placed before 5:00 pm (Monday–Friday) will be dispatched and may take up to 4 working days to arrive.
- Orders placed after the stated cut-off times will be processed and dispatched on the next working day.
Important Information
- Luxury Co. Hair is not responsible for courier delays, including but not limited to strikes, transportation issues, or other circumstances beyond our control. We strongly recommend placing orders in advance to avoid disappointment.
- We do not issue refunds for deliveries that arrive outside of the courier’s stated timeframes.
- For shipments not received, a “missing parcel” claim cannot be filed with the courier until 5 business days have passed, in line with their terms. Investigations may take up to 30 working days (Royal Mail). Luxury Co. Hair is not liable to resend goods until the claim is officially resolved.
- Any false claims will result in termination of your trade account and may result in legal action.
Address Accuracy
- Luxury Co. Hair is not liable for orders sent to an incorrect address due to errors entered at checkout. Refunds will not be issued in these cases.
- If the order is returned to us, we can either resend it to the correct address (at the customer’s expense) or issue a full refund.
Order Terms
- By placing an order on our website, you agree to all terms and conditions.
- Orders cannot be amended once confirmed.
- Payment is required at the time of purchase.
- Luxury Co. Hair reserves the right to cancel, refuse, or amend any order at our discretion.
If you do not agree to these terms, please refrain from using our website.